FAQ
Frequently asked questions
Everything guests usually ask before booking. If your question isn't here, drop us a line.
›What are the check-in and check-out times?
Check-in from 3:00 PM and check-out until 11:00 AM. We offer private check-in and express check-in based on your flight schedule.
›Do you offer airport shuttle from Mataveri?
Yes. Hare Mahalo is 1.9 km from the airport and we offer a paid shuttle service for arrival and departure. Please coordinate the time in advance when booking.
›What do I need to enter Rapa Nui?
Valid passport or Chilean ID, filled FUI online form, accommodation confirmation and a return ticket. We can issue an accommodation letter for your FUI.
›Does the reservation include the National Park entrance?
No. The Rapa Nui National Park ticket is purchased separately, at the airport counter on arrival or online. It's required to visit most archaeological sites (Orongo, Rano Raraku, Ahu Tongariki and others).
›How can I book?
Contact us through the contact form, email or WhatsApp indicating dates and number of guests. We reply within 24 hours with availability and rates.
›What is the cancellation policy?
Cancellations are agreed at the time of confirmation and detailed in the confirmation email. In general, cancellations with more than 30 days' notice are fully refunded.
›Can I cook at the house?
Yes. Hare Mahalo has a fully equipped kitchen with fridge, microwave, coffee maker, washing machine and basic cleaning products. Perfect for preparing meals with local ingredients.
›Is there WiFi and air conditioning?
Yes: free WiFi throughout the property and air conditioning. Also flat-screen TV and fan.
›Do you accept pets or allow smoking?
No. Our properties don't accept pets and smoking is prohibited inside the house.
›What languages do you speak?
Spanish, English and French. Sebastián, the host, speaks all three.